Refund policy

Return & Refund Policy

This policy explains how returns, cancellations, and refunds work at dubtrio.com. If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, please see the section "Customers in the EU, EEA & UK — Right of Withdrawal," which applies to you instead of the standard returns section wherever the two differ.

The fastest way to request a return or cancellation is through your account: log in to your account, open your order, and select the item(s). Questions? Contact us at info@dubtrio.com.

Standard Returns (outside the EU, EEA & UK)

You have 30 days from delivery to request a return. If more than 30 days have passed since your order was delivered, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We may ask for your order number or other proof of purchase. Please do not send your purchase back to the manufacturer.

To request a return, log in to your account and open the order, or email us at info@dubtrio.com.

Items that can't be returned

Perishable goods (such as food, flowers, newspapers, or magazines)
Intimate or sanitary goods, hazardous materials, and flammable liquids or gases
Gift cards
Downloadable software products
Some health and personal care items

Partial refunds

In some situations only a partial refund may be granted:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Items not in their original condition, or damaged or missing parts for reasons not due to our error

Customers in the EU, EEA & UK — Right of Withdrawal

If you are a consumer in the European Union, the European Economic Area (including Norway, Iceland, and Liechtenstein), or the United Kingdom, you have a legal right to cancel your order and withdraw from your purchase without giving any reason.

Your withdrawal period

You may cancel your order at any time before it ships.
After delivery, you have 14 days from the day you (or a person you nominate, other than the carrier) receive the last item in your order to withdraw from the purchase.
If the last day of this period falls on a weekend or public holiday, the period extends to the next business day.

How to exercise your right of withdrawal

The easiest way is online: log in to your account, open your order, and select "Cancel" (before shipment) or "Request return" (after delivery). You will receive a confirmation of your request without delay.

You may also notify us by an unequivocal statement sent by email to info@dubtrio.com. You can use the model withdrawal form at the end of this section, but it is not obligatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period expires.

Your refund

We will refund all payments received from you, including the original standard delivery cost (except any extra cost you chose for a delivery method other than our least expensive standard option).
The refund will be issued within 14 days of the day we receive your withdrawal notice, using the same payment method you used for the purchase, at no fee to you. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever comes first.
Sale and discounted items carry the same right of withdrawal and are refunded on the same terms.

Returning the goods

Please send the goods back to us without undue delay and no later than 14 days from the day you told us you are withdrawing. Return instructions and the return address are provided when your request is confirmed.
You bear the direct cost of returning the goods. We recommend a tracked shipping service for items of significant value.
You may inspect the goods to establish their nature, characteristics, and functioning, as you would in a shop. You do not need the original packaging to return an item, though we appreciate it when possible. However, you are liable for any diminished value of the goods resulting from handling beyond what is necessary to inspect them, and we may deduct that amount from your refund.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

Goods made to your specifications or clearly personalized
Goods liable to deteriorate or expire rapidly (such as perishable food or fresh flowers)
Sealed goods not suitable for return for health protection or hygiene reasons, once unsealed after delivery
Sealed audio or video recordings and sealed computer software (such as CDs, DVDs, vinyl records, or video games), once unsealed after delivery
Newspapers, periodicals, and magazines (other than subscription contracts)
Digital content not supplied on a tangible medium, once performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract by email.)

To: Dub Trio, info@dubtrio.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Date:

Refund Processing (all customers)

Once your return is received and inspected, we will email you to confirm receipt and the status of your refund. Approved refunds are credited to your original payment method. For EU, EEA, and UK customers, refunds are issued within 14 days of your withdrawal notice as described above; for all other customers, refunds are typically processed within 14 days of us receiving the returned item.

Late or missing refunds

If you haven't received your refund yet, first check your bank account again, then contact your credit card company — it may take some time before a refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears. If you've done all of this and still have not received your refund, please contact us at info@dubtrio.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at info@dubtrio.com. (EU, EEA, and UK customers may always use their right of withdrawal instead and place a new order.)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you. If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.

Return Shipping (outside the EU, EEA & UK)

To return your product, request a return through your account or email us at info@dubtrio.com for the return address and instructions. You are responsible for paying your own return shipping costs, and original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged products vary depending on where you live. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance — we can't guarantee that we will receive your returned item.

Nothing in this policy limits any statutory rights you have under the laws of your country, including legal guarantee rights for defective goods.